Q: Does insurance pay for your service?
A: Non-medical homecare is very similar to Assisted Living. In most cases, our clients pay privately for our services. If the care recipient has Long Term Care (LTC) Insurance, that policy will pay for our services. All LTC benefits are unique (deductibles, waiting periods, maximums, etc), so contact your LTC provider to verify your policy’s benefits. Medicare does not cover this type of service.  We regret that we are not able to accept SCAN Insurance.

Many U.S. Veterans also have a benefit that pays for our services. To learn more about qualifying for these benefits, click here.

Q: What are your rates?
A: Our rates are hourly, and are determined by the level of care that is required in each situation. Our rates include all payroll, payroll taxes, bonding, insurance, and worker’s compensation insurance. The hours required to properly care for your loved one will be based on their needs assessed on the interview and on an ongoing basis.

Q: Are there minimum hours of service required?
A: Yes, we have minimum hours required. Minimums are very helpful in providing quality, consistent care to our clients. Caregivers rely upon these hours for their livelihood, and a consistent schedule leads to consistent care. Our current minimum is three hours per shift, and twelve hours per week (subject to change).

Q: Are your services tax-deductible?
A: Eldercare is considered dependent care (similar to childcare). Contact your accountant for more information on requirements and deduction limits.

Q: Is there an additional cost for errands and transportation?
A: If your caregiver uses their car for errands or transportation, we ask that you reimburse your caregiver directly at the prevailing IRS rate per mile driven.

Q: Which Long Term Care (LTC) Insurance Companies recognize you as a provider?
A: We go through an application process with each LTC Insurance Company. We have gained approval from each LTC Insurance Company to whom we have applied. We regret that we are not able to accept SCAN Insurance.  Here is a list of the companies that recognize us to date:

• AARP
• Aetna PharMerica Corporation
• Banker’s Life & Casualty Co.
• CalPERS (California Public Employees’ Retirement System)
• CHCS Services (John Hancock)
• Genworth Financial
• Golden Rule (United Healthcare)
• LifeCare (Secure Horizons)
• Lincoln Financial Group
• MetLife