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Visiting Angels of Glendora
131 E Foothill Blvd
Glendora CA 91741
HCO# 194700006

Phone: (626) 852-3302
Get Driving Directions

Visiting Angels of Upland
172 D Street
Upland CA 91786
HCO# 364700003

Phone: (909) 982-4646
Get Driving Directions

Q: Does insurance pay for your service?
A: Non-medical homecare is very similar to Assisted Living. In most cases, our clients pay privately for our services. If the care recipient has Long Term Care (LTC) Insurance, that policy will pay for our services. All LTC benefits are unique (deductibles, waiting periods, maximums, etc), so contact your LTC provider to verify your policyís benefits. Medicare does not cover this type of service.

Many U.S. Veterans also have a benefit that pays for our services. Feel free to call our office for your Veteranís Specialistís contact information.

Q: What are your rates?
A: Our rates are hourly, and are determined by the level of care that is required in each situation. Our rates include all payroll, payroll taxes, bonding, insurance, and workerís compensation insurance. The hours required to properly care for your loved one will be based on their needs assessed on the interview and on an ongoing basis.

Q: Are there minimum hours of service required?
A: Yes, we have minimum hours required. Minimums are very helpful in providing quality, consistent care to our clients. Caregivers rely upon these hours for their livelihood, and a consistent schedule leads to consistent care. Our current minimum is three hours per shift, and nine hours per week (subject to change).

Q: Are your services tax-deductible?
A: Eldercare is considered dependent care (similar to childcare). Contact your accountant for more information on requirements and deduction limits.

Q: Is there an additional cost for errands and transportation?
A: If your caregiver uses their car for errands or transportation, you will be invoiced at prevailing the IRS rate. Mileage is not charged if the caregiver drives your vehicle.

Q: Which Long Term Care (LTC) Insurance Companies recognize you as a provider?
A: We go through an application process with each LTC Insurance Company. We have gained approval from each LTC Insurance Company to whom we have applied. Here is a list of the companies that recognize us to date:

  • AARP
  • Aetna PharMerica Corporation
  • Banker’s Life & Casualty Co.
  • CalPERS (California Public Employees’ Retirement System)
  • CHCS Services (John Hancock)
  • Genworth Financial
  • Golden Rule (United Healthcare)
  • LifeCare (Secure Horizons)
  • Lincoln Financial Group
  • MetLife
  • Transamerica

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Visiting Angels has over 400 Offices across the U.S. and Canada. Each Office is Individually Owned & Operated.
Corporate Website: www.visitingangels.com
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